Pos Malaysia To End Pos Rider Agents Contract In Klang Valley As Part Of Phase 2 Rationalisation Exercise

12 Aug 2021

KUALA LUMPUR, 12 August 2021 – Pos Malaysia is carrying out Phase 2 of its rationalisation exercise of the Pos Rider outsourced programme, which will take effect on 1 September 2021. The rationalisation exercise under Phase 2 will comprise 262 Pos Rider agents in the Klang Valley.


The Pos Rider programme was created in 2019 and successfully helped Pos Malaysia deliver more parcels across Malaysia. Still, given the evolution of the domestic postal and courier market, snail mail volumes have continued to significantly fall, while more e-Commerce players now offer in-house delivery services. The subsequent review of its operations led to the decision to discontinue the Pos Rider scheme in stages.


However, in recognising the services of the former Pos Rider workers, Pos Malaysia will prioritise these agents to serve on a part-time basis if there is a spike for parcel delivery. This would benefit both parties as the former Pos Rider agents can earn extra income while Pos Malaysia is able to maintain cost efficiency. Demand spikes over a calendar year typically occurs during festive sales and special date sales organised by the various retailers.


To ensure business viability and its sustainability, Pos Malaysia will continue to review its business strategies, costs and resources as and when necessary. This has become especially important during the these pandemic times, with all business segments feeling the impact of restricted movements and curtailed operations.





Media Contact: 


Sherliza Zaharudin

Head, Communications

Pos Malaysia Berhad


03-2267 2200

Nazatul Ekma Mokhtar

VP, PR & Media

Pos Malaysia Berhad


03-2267 2280

Azahari Adnan Merican

Sr. Associate, PR & Media

Pos Malaysia Berhad


03-2267 2009