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Pos Malaysia Steps Up Digital Retail By Launching New Online Insurance Platform

26 Feb 2021

KUALA LUMPUR, 15 FEBRUARY 2021 – Pos Malaysia enhances its digital retail offering by launching a new online insurance platform. Available now, this new channel allows customers to renew their motor vehicle insurance anytime and anywhere through the Pos Malaysia mobile app, without the need for face-to-face over the counter transactions.

To renew motor vehicle insurance online, customers only need to provide their MyKad number, car registration number and other required information to receive their insurance premium quote. Customers will receive their insurance policy via email after completing their payment online via credit card, debit card, e-wallet or through the FPX online payment.

Pos Malaysia customers may download the Pos Malaysia mobile app from the Google Play Store (Android), Apple App Store (iOS) and Huawei AppGallery by searching for “Pos Malaysia”. For existing users, update to the latest version of the Pos Mobile App to begin using the e-insurance service.

Pos Malaysia Berhad Group Head of Channel Management & Customer Experience, Azmil Merican said, “Pos Malaysia is actively modernising our retail services through digitalisation, making transactions available both online and over the counters. This empower customers to decide on their preferred and convenient options.”

Digitalisation is an essential component of Pos Malaysia’s transformation strategy that holds the key to enhancing operational efficiency and improving the way customers connect with the company in the current increasing technological market. As more customers are opting for online services through e-commerce platforms, cashless payment systems and automated customer support among others, digitalisation and innovation will be embraced as part of the customers digital ecosystem and business value chain.

“The e-insurance service is our most recent initiative in providing our customers a better service experience. With Pos Malaysia e-insurance, insurance renewal is made easy, convenient and available at any time. We will be adding more insurance providers and more insurance products soon, to offer our customers multiple options to suit their requirements. Moving forward, customers can look forward to more services from the Pos Malaysia mobile app that include financing, wasiat, will, remittance and others,” added Azmil.

Besides offering online insurance renewal, the Pos Malaysia mobile app also allow customers to access new integrated features such as AskPos, Track & Trace, SendParcel, Outlet Finder, e-Consignment Note, Postcode / Address finder and many more.
Customers are also able to use the app to pay their bills, through a payment gateway that accepts popular e-wallets and FPX online payment. Pos Malaysia will provide up to 45 billers before year end.

The mobile app’s convenience and features are popular among Pos Malaysia customers, and to date there are close to 400,000 active users on both Android and iOS platforms who carries out their transactions via the mobile app.

Stay up to date with Pos Malaysia’s services, activities and other updates at pos.com.my, Facebook (facebook.com/PosMalaysiaBerhad), Twitter (twitter.com/pos4you) and Instagram (instagram.com/pos4you).

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About the Pos Malaysia Group

The Pos Malaysia Group is a dynamic postal (mail, retail, courier, and international), logistics, aviation, financial and supply chain solutions provider with the largest delivery and touchpoint network in Malaysia, offering an extensive retail network experience through its core business segments. With a track record of over 200 years, the Group connects the nation with over 200 postal operators globally and extended its capability to support South East Asia’s rapidly expanding cross-border e-Commerce businesses. For information on the Pos Malaysia Group, visit www.pos.com.my.

 

MEDIA CONTACT

Sherliza Zaharudin
Head, Communications
Pos Malaysia Berhad

E-mail:
sherliza@pos.com.my

 

Nazatul Ekma Mokhtar
VP, PR & Media
Pos Malaysia Berhad

E-mail:
naz.ekma@pos.com.my

 

Stacy Ann
Sr. Associate, PR & Media
Pos Malaysia Berhad

E-mail:
stacy.ann@pos.com.my

 

Azahari Adnan Merican
Sr. Associate, PR & Media
Pos Malaysia Berhad

E-mail:
azahari.adnan@pos.com.my