FAQ

1. What is the Unique Selling Proposition of Pos ArRahnu as compared to other Islamic Pawnbroking service provider in the market?
   • Pos ArRahnu offers higher financing margin of up to 75% of marhun (appraised value)
   • Low monthly safekeeping fee which is fixed at RM0.85 for every RM100 of the appraised value of gold
   • Flexible financing tenure (6 months + 6 months)
   • Most types of gold jewelleries are accepted
   • Acceptance of two types of gold bar : Pamp Suisse (up to 100gm) and Public Gold (up to 250gm)
   • All pledged items are fully insured
   • Available at 65 selected Pos Malaysia outlets
   • Customers can be rest-assured that their collaterals are kept in a highly secured facility
   • No hidden cost
   • 100% complied with Syariah compliances
     
     
2. What type of gold is accepted as collateral?

   We accept all kinds of gold jewellery. We also accept Pamp Suisse (up to 100gm) and Public Gold gold wafer (up to 250gm).
   
   

3. What type of gold carat is accepted as collateral?

   We accept all types of carat (gold purity) which are 999, 950, 916, 875, 835 and 750.
   
   

4. Do you accept jewelleries with precious stones?

   Yes. However, the estimated weight of the stone will be deducted, at our discretion.
   
   

5. How do you test the gold?

   We will weigh the item and we will also conduct ‘aqua regia’ test to ensure the purity of the gold. Densimeter will also be used to determine gold content.
   
   

6. How much is the safekeeping fee?

   The monthly safekeeping fee is fixed at RM0.85 for every RM100 marhun (appraised value).
   
   

7. How can a customer pay the financing amount?
   • By instalment (within the tenure)
   • Full redemption
     
     
8. Do you accept payment by debit card, credit card or cheque?

   No. Only cash term applies.
   
   

9. How will I receive my payment after a successful transaction?

   Customers will receive cash money once the transaction is successful. Customers also have an option to do deposit the cash to their Maybank or RHB Bank account at selected Post Offices via Shared Banking services.
   
   

10. How long is the financing tenure?

    6 months + 6 months extension. Extension is only allowed upon settlement of outstanding safekeeping fees.
    
    

11. What gold price do you use to determine the appraised value?

    Pos ArRahnu uses the raw gold price quoted on the London Metal Exchange.
    
    

12. How much is the financing limit per customer?
    • Financing margin is up to 75%.
    • Minimum financing limit: RM100
    • Maximum financing per customer per day: RM50,000 per day
    • Maximum total accumulated financing per customer: RM100,000
      
      
13. What should a customer do if they lost the Surat Akuan Gadaian (pawn ticket)?
    • Customer should report immediately (no representatives allowed) to the Pos ArRahnu branch where customer pledged their item
    • Customer must complete a Loss of SAG form and obtain verification from a Commissioner for Oaths
    • Customer must return to the Pos ArRahnu branch along with the aforementioned document to get a copy of the SAG
    • A penalty of RM10 will be imposed for each SAG copy issued
      
      
14. How long does it take to get a copy of the certificate?

    Immediately, provided all of the above documents are complete.
    
    

15. Can redemption be made by a representative (other than the original customer)?

    No. If the customer is not able to come (in the case of death, imprisonment or hospitalisation), the representative shall provide the supporting documents like Certificate of Death, Letter/Report from Doctor or Warder, etc.
    
    

16. Can the pledged items be redeemed partially?

    No. Two or more items pledged in a single SAG must be redeemed at the same time.
    
    

17. Who are eligible to pledge their gold at Pos ArRahnu?
    • Malaysian citizens
    • Permanent Residents
    • Foreigners
    • 18 years and above
      
      
18. What are the documents required?
    • Malaysian citizens: original IC
    • Permanent Residents: valid Permanent Resident card
    • Foreigners: original passport with validity of at least 1 year
      
      
19. If a customer forgets to bring along their IC, do you accept original driving licence as proof of identification?

    No.
    
    

20. Can a customer make additional financing?

    Yes, if the customer has not taken the maximum financing amount of RM100,000.00 per individual.
    
    

21. Can a customer make a new transaction if a report on lost SAG is still being processed?

    Yes, subject to individual accumulated total of financing not exceeding RM100,000.00.
    
    

22. What will happen if a customer does not redeem their item after 6 months?

    The item will be auctioned in the following month.
    
    

23. If an auctioned item has a balance, can the customer claim for the amount?

    The balance from the auction will be returned to the customer upon deduction of safekeeping fee, outstanding finance and an administrative fee of 3%.
    
    

24. Who can be contacted for further information?

    For further inquiries regarding Pos ArRahnu services, please contact:

    • Website www.pos.com.my; or
    • Call customer service at 1-300-300-300; or
    • Call any Pos ArRahnu branch. List of available branches here.
      
      
25. Is there any other services provided by Pos ArRahnu?

     

    • ArRahnu Simpan (safe deposit box services)
    • ArRahnu Cuci (gold cleaning services)
    • Free gold appraisal
    • Free zakat appraisal
    • Selling of gold bar and dinar
    • Selling of Pos Malaysia limited edition 1gm gold bar series
    • Buyback of used gold

     

26. What are the security assurances offered for customers who make their transactions there?
    • All transactions are conducted in front of the customer
    • The space/room within the office premise is equipped with adequate security equipment i.e. CCTV, alarm and the strong room is fitted with the latest security features
    • Pos ArRahnu adheres to strict operational standards
    • All items pledged at Pos ArRahnu are fully insured
    • Pos ArRahnu conducts monthly compliance audits on its outlets to ensure that all protocols are observed by all employees at all times