International air mail postage

This applies to any items such as letters, self-mailers, cards, bills, documents and prints (not including international small packets) which do not exceed one (1) kilogramme transmitted to a foreign destination by air. 

Notes:

• The estimated delivery time listed applies to major cities only. Delivery to areas outside of major cities may incur additional days.
• Packets, envelopes with enclosures, documents and other merchandise are subjected to customs inspection and clearance. Items subjected to customs inspection and/or clearance may incur an additional 48 -72 hours.
• If Express Mail service is used, delivery time may be one (1) day earlier than air mail.
• Items may be subjected to additional control and domestic rules of the destination country. Where such circumstances occur, the sender is advised to deal directly with the relevant authorities in the destination country.

This applies to any items such as letters, self-mailers, cards, bills, documents and prints (not including international small packets) which do not exceed one (1) kilogramme transmitted to a foreign destination by sea. International surface mail is cheaper and slower than international air mail and it is preferably used for non-urgent items.

Any small packet containing small and lightweight items such as gifts, goods, commercial samples or audio/video tapes, transmitted to a foreign destination by air. The maximum weight for the small packet is two (2) kilogrammes.

Notes:

• The estimated delivery time listed applies to major cities only. Delivery to areas outside of major cities may incur additional days
• Packets, envelopes with enclosures, documents and merchandise are subjected to customs inspection and clearance. Items subjected to customs inspection and/or clearance may incur additional 48 -72 hours
• If Express Mail service is used, delivery time may be one (1) day earlier than air mail
• Items may be subjected to additional control and domestic rules of the destination country. Where such circumstances occur, the sender is advised to deal directly with the relevant authorities in the destination country

Notes:

• The estimated delivery time listed applies to major cities only. Delivery to areas outside of major cities may incur additional days
• Packets, envelopes with enclosures, documents and merchandises are subjected to customs inspection and clearance. Items subjected to customs inspection and/or clearance may incur additional 48-72 hours
• If Express Mail service is used, delivery time may be one (1) day earlier than air mail.
• Items may be subjected to additional control and domestic rules of the destination country. Where such circumstances occur, the sender is advised to deal directly with the relevant authorities in the destination country

Please click here for International Registered Article Terms and Conditions of Service

Postcards 

Postcards refers to a rectangular piece of card that is not folded and not inserted into an envelope. It is used to send simple messages and require stamps for mailing. It is only for non-commercial use.

* Note : International postcards that exceed the maximum size limit will be categorized under International Mail

For more information on the revised zones and tariffs, kindly refer to the specific product stated below International Mail.

1. Add-on label for International Small Packet and Flexipack International
2. Suitable for lightweight eCommerce items up to 2 kg
3. Available to 65 destination countries
4. Mail drop with online tracking
5. Delivery standard is from 6 to 11 working days
6. No liability on compensation
7. No signature is required upon delivery
8. RM9.60 (not inclusive of postage)

Destination Countries

Notes:

- The estimated delivery time listed applies to major cities only. Delivery to areas outside of major cities may incur additional days

- Packets, envelopes with enclosures, documents and merchandises are subjected to customs inspection and clearance. Items subjected to customs inspection and/or clearance may incur additional 48-72 hours

- Items may be subjected to additional control and domestic rules of the destination country. Where such circumstances occur, the sender is advised to deal directly with the relevant authorities in the destination country

Please click here for Tracked label Frequently Asked Questions (FAQ)

This applies to any parcel containing merchandise or bulky and heavy items transmitted to a foreign destination by air. International Air Parcel is a convenient and economical service that comes with track and trace features.

Zoning for Air Parcel

Please click here for International Parcel Terms and Conditions of Service

This applies to any parcel containing merchandise or bulky and heavy items transmitted to a foreign destination by sea. International Surface Parcel is a more affordable option with a longer delivery time and comes with track and trace features.

Zoning for Surface Parcel

Please click here for International Parcel Terms and Conditions of Service

Want to send packages to your family and friends in Indonesia?

Paket POSTerus is a convenient and affordable prepaid box for air parcel delivery to selected destinations in Indonesia including Jakarta, Java, Sumatera, Bali and Nusa Tenggara, based on postcodes.

The benefits of using 'Paket POSTerus'

• Flat rate postage
• Value for money
• Faster delivery than regular parcels
• Convenient packaging

Additional features

• Track & Trace system on www.pos.com.my
• Proof of Delivery (PoD)
  
  

Please click here for International Parcel Terms and Conditions of Service

Size and Price of 'Paket POSTerus'

The prepaid 'Paket POSTerus' boxes come in 4 different sizes:

5kg	10kg
265mm x 265mm x 202mm RM85.00	407mm x 335mm x 264mm RM145.00
15kg	20kg
420mm x 420mm x 310mm RM205.00	480mm x 430mm x 350mm RM265.00

Note :

• Purchase is in cash term only.
• Surcharge of RM12 will be imposed for every additional kilogramme.
• Maximum weight for delivery to Indonesia is 20kg.
• Price does not include customs duty or other charges/duties imposed by Indonesian Customs.
  
  

The benefits of using 'Paket POSTerus'

• Rates are much cheaper than other shipping costs.
• Faster reach than regular parcel delivery service within 10 working days subject to customs clearance in Indonesia.
• Using the prepaid option makes it easier to manage your deliveries.
• Keep updated on the delivery status of your 'Paket POSTerus' using our Track & Trace system on www.pos.com.my.
• Proof of Delivery
• Operated in collaboration with Pos Indonesia.

Where to purchase and post 'Paket POSTerus'

1. ‘Paket POSTerus’ can only be purchased and posted from Post Offices as listed below:

   Selangor

   • General Post Office, Shah Alam
   • Aeon Bukit Tinggi Post Office
   • Bandar Baru Bangi Post Office
   • Bandar Botanic Post Office
   • Bandar Bukit Puchong Post Office
   • Bandar Sunway Post Office
   • Batu 12 Puchong Post Office
   • Batu 9 Cheras Post Office
   • Carrefour Klang Post Office
   • Damansara Jaya Post Office
   • Giant Bandar Kinrara Post Office
   • Jalan Sultan Post Office
   • Jusco Bukit Raja Post Office
   • Jusco Cheras Selatan Post Office
   • Kajang Post Office
   • Kelana Jaya Post Office
   • Klang Post Office
   • Klang Utara Post Office
   • Kuala Selangor Post Office
   • Mutiara Damansara Post Office
   • Pandamaran Post Office
   • Pelabuhan Klang Post Office
   • Puchong Perdana Post Office
   • Rantau Panjang Post Office
   • Rawang Post Office
   • Subang Jaya Post Office
   • Sungai Buloh Post Office
   • Taman Kinrara Post Office
   • Tesco Bukit Tinggi Post Office
   • Tesco Kajang Post Office
   • Tesco Puchong Jaya Post Office
   • Tesco Rawang Post Office
   • Universiti Kebangsaan Malaysia Post Office
   • USJ 1 Subang Jaya Post Office

   Kuala Lumpur

   • General Post Office, Kuala Lumpur
   • Ampang Post Office
   • Ampang Park Post Office
   • Ampang Point Post Office
   • Batu Caves Post Office
   • Berjaya Times Square Post Office
   • Cheras Viva Home Post Office
   • Damai Perdana Post Office
   • Gombak Post Office
   • Jalan Brickfields Post Office
   • Jalan Cheras (Cheras Makmur) Post Office
   • Jalan Ipoh Post Office
   • Kampung Baru Post Office
   • Kepong Post Office
   • Pandan Indah Post Office
   • Pandan Prima Post Office
   • Petaling Post Office
   • Salak Selatan Post Office
   • Selayang Baru Post Office
   • Selayang Mall Post Office
   • Sentul Post Office
   • Sungei Besi Post Office
   • Taman Connough Post Office
   • Taman Dagang Permai Post Office
   • Taman Melawati Post Office
   • Taman Midah Post Office
   • Taman Setiawangsa Post Office
   • Taman Sri Gombak Post Office
   • Taman Tun Dr. Ismail Post Office
   • Universiti Islam Antarabangsa Post Office

   Kedah/Perlis

   • General Post Office, Kangar
   • General Post Office, Alor Setar
   • Kulim Post Office
   • Sungai Petani Post Office
   • Kompleks Lada, Langkawi Post Office

   Pulau Pinang

   • General Post Office, Pulau Pinang
   • Ayer Itam Post Office
   • Batu Ferringhi Post Office
   • Bayan Lepas Post Office
   • Bukit Mertajam Post Office
   • Butterworth Post Office
   • Gelugor Post Office
   • Jelutong Post Office
   • Mak Mandin Post Office
   • Pulau Tikus Post Office
   • Tasek Gelugor Post Office

   Perak

   • General Post Office, Ipoh
   • Taiping Post Office
   • Kuala Kangsar Post Office
   • Teluk Intan Post Office

   Pahang

   • General Post Office, Kuantan
   • Temerloh Post Office
   • Raub Post Office

   Negeri Sembilan

   • General Post Office, Seremban

   Melaka

   • General Post Office, Melaka

   Johor

   • General Post Office, Johor Bahru
   • Batu Pahat Post Office
   • Kangkar Pulai Post Office
   • Kluang Post Office
   • Kompleks Awam Larkin Post Office
   • Kukup Post Office
   • Majidee Post Office
   • Muar Post Office
   • Pasir Gudang Post Office
   • Segamat Post Office
   • Taman Perling Post Office
   • Taman Seri Tebrau Post Office
   • Taman Universiti Post Office
   • Tmn Ungku Tun Aminah Post Office

   Terengganu

   • General Post Office, Kuala Terengganu

   Kelantan

   • General Post Office, Kota Bahru

   Sabah

   • General Post Office, Kota Kinabalu
   • Tawau Post Office
   • Sandakan Post Office

   Sarawak

   • General Post Office, Kuching
   • Sri Aman Post Office
   • Sibu Post Office
   • Miri Post Office
     
     
2. ‘Paket POSTerus’ also can be purchased and posted from Pos On Wheels as listed below:
   

   Pos On Wheels

   State	Area where POW available
   Kedah	Alor Setar
   	Sungai Petani
   Pulau Pinang	Butterworth
   Perak	Ipoh
   Kuala Lumpur	WPKL 1
   	WPKL 2
   	WPKL 3
   Selangor	Shah Alam
   Negeri Sembilan	Seremban
   Melaka	Melaka
   Johor	Muar
   Pahang	Raub
   Terengganu	Kuala Terengganu
   Kelantan	Kota Bharu

Delivery Destinations Postcode available for 'Paket POSTerus'

Types of items that can be sent using 'Paket POSTerus'

All types of documents and items which are not prohibited, not weighing more than 20kg.

Prohibited items which are not allowed to be shipped to Indonesia using 'Paket POSTerus' **

1. Foods and drinks which are not approved by the government of Indonesia.
2. Valuable objects or documents such as cash, traveller’s checks, passports, birth certificates, jewellery made of gold, platinum and silver, precious stones and government securities.
3. Explosives, radioactive, aerosols, corrosive, flammable and dangerous items.
4. Obscene or pornographic prints, tapes or items.
5. Any drugs either in the form of pills, capsules, powders and liquids which are not approved by the Indonesian government.
6. Any types of firearms/weapons.
7. Opium, marijuana, cocoa leaves, morphia, morphine, cocaine or other narcotic drugs and harmful toxins.

Information that needs to be filled by customer on 'Paket POSTerus' box

1. You must complete the information in the International Parcels Consignment Note as follows:
   1. Sender’s information (name, full address, postcode and telephone number)
   2. Receiver’s information (name, full address, postcode and telephone number)
   3. Contents details, CN23 (Customs)
   4. Sender’s instructions if not delivered, CP71
   5. Sender’s declaration of the goods or documents delivered.
2. You are also required to fill and complete sender’s and receiver’s information details on the allocated space on the 'Paket POSTerus' box (information should be the same as those required in the consignment note)

Claims and compensation on damages*

You can claim compensation amount based on the value of the goods and not more than RM200 within 6 months from the date of posting.

For further inquiries and assistance in relation to 'PaketPOSTerus', you can:

1. Contact Customer Service Centre on PosLine 1-300-300-300
   • Mon – Fri: 8.30am to 8.00pm
   • Saturdays: 8:30 am to 5:00 pm (except the First Saturday of the month and Public holidays)
2. E-mail to care@pos.com.my
3. Or visit www.pos.com.my

* Terms and conditions apply

**Subject to the list of prohibited items prescribed by the relevant authorities

With strong domestic network and solid international connectivity to more than 220 countries worldwide, AsiaXpress is placed in an advantageous position to deliver the best courier services both locally and internationally.

Our distinctive position allows us to exercise our vast variety of resources to mix and match our range of services to meet the requirements of our customers, making AsiaXpress a versatile service provider.

Realising our core competencies, AsiaXpress has emerged with a niche service genre. Our services will tackle all corporate document issues by providing our corporate clients with total solution package, customized and designed to meet their unique requirements.

Above and beyond, AsiaXpress' scope of services encompasses a fast and reliable movement of time-sensitive documents and parcels. We also take pride in delivering value to our customers by providing efficient and sophisticated solution-based services.

AsiaXpress offers the following services:

• International Express
• Domestic Express
• System Automation
• Special Handling Solution
• Document Solution
• Logistic Solution

For more information, please visit AsiaXpress.

For more information on the revised zones and tariffs, kindly refer to the specific product stated below International Mail or contact our customer care.

One-stop, value-added services that allow customers to do direct lodgement of their shipments at Pos Malaysia International Hub in KLIA to over 200 destinations worldwide.

Services offered are as follows:

• International Acceptance
  • Parcel/Mail/Small Packet
  • Express Mail Service (EMS)
  • Paket Pos Terus
  • Pos Ekspres International
  • FlexiPack International
  • Register
• Customs Clearance Payment
• Products For Sale
  • Stamps and Register
  • Paket Pos Terus
  • Pos Ekspres International
  • FlexiPack International

For more information, please contact our Business Counter Unit at 03-8777-3631.

For contract customers who are doing lodgement of international shipments in bulk, special postage rates will be offered with terms and conditions apply.

EZiPoz provides a cross border shopping experience to customers by enabling them to shop directly from US online merchants with the option of using Pos Malaysia reverse logistic services.

Upon signing up with EZiPoz, customers will receive their very own US mailing address for free which will open up a whole new world of shopping possibilities.

For more information, please visit www.ezipoz.com or watch our video here

Pos Malaysia offers custom clearance service to customers at a very competitive and affordable fee for both import and export shipments.

For more information, please contact our Customs Affairs Customer Service at 03-8777-3680 or 03-8777-3691.

Pos Malaysia offers pick-up service for Contract and On-Demand customers where terms and conditions apply.

On Demand Pick-up Service is now available for EMS. Just call 1-300-22-5258 to arrange for pickup.

If you're registered as Pos Laju contract customer, kindly call 1-300-88-5258 for pickup.

Pos Malaysia offers special delivery service right to the customer’s door step for inbound international postal items which have been released by Customs via Pos Malaysia as the Custom Clearance agent.

For more information, please contact our Customs Affairs Unit at 03-8777-3684.

Pos Malaysia offers rental service of its Public Bonded Warehouse which is located at Pos Malaysia International Hub in KLIA.

The international hub is located in a strategic location of the cargo community and adjacent with MASkargo and KL Airport Services (KLAS).

In-house Customs and Other Government Offices (OGA) are also located at the international hub to offer reliable custom clearance service.

Please contact our Business Development Unit at 03-2267-2267 extension 2358 or 7511 for details.