AIR MAIL

Refers to any letter which does not include International Small Packet and does not exceed 2kg transmitted to a foreign destination by air. This includes items such as letters, self-mailers, cards, bills, documents, prints, etc.

Zone Country Estimated Delivery Time(Working Days) Rate (RM)
First 20g Every additional 10g
1 Brunei, Singapore, Laos, Cambodia, Myanmar, Thailand, Philippines, Indonesia, Vietnam  4 - 10 2.50 1.20
2 Afghanistan, Australia, Bangladesh, Bhutan, China, Christmas Island, Cocos Island, Fiji, Hong Kong, India, Japan, North Korea, South Korea, Macao, Maldives, Nepal, New Zealand, Cook Islands, Niue Islands, Tokelau Islands, Norfolk Islands, Pakistan, Papua New Guinea, Sri Lanka, Timor Leste, Taiwan 5 - 11 3.80 1.40
3 Other Countries 6 - 11 4.80 1.60

To access our 
Postage Calculator

The estimated delivery time listed above applies to major cities only. Delivery outside major cities may incur additional days.

Packets, envelopes with enclosures, documents and other merchandise are subjected to customs inspection and clearance. Additional 48 to 72 hours are required for items placed under customs inspection and clearance.

Items may be subjected to additional control and domestic rules of the destination country. Where such circumstances occur, the sender is advised to deal directly with the relevant authorities of the destination country.

SURFACE MAIL

Letter which does not include International Small Packet and not exceeding 2kg transmitted to a foreign destination by sea. International Surface Mail is cheaper and slower than International Air Mail and it is preferably for non-urgent items.

Zone Countries Estimated delivery time (Weeks) Rate (RM)
First 50g Every additional 50g
1 Laos, Cambodia, Myanmar, Thailand, Philippines, Indonesia, Vietnam  4 - 10 weeks 4.50 4.20
2 Afghanistan, Australia, Bangladesh, Bhutan, China, Christmas Island, Cocos Island, Fiji, Hong Kong, India, Japan, North Korea, South Korea, Macao, Maldives, Nepal, New Zealand, Cook Islands, Niue Islands, Tokelau Islands, Norfolk Islands, Pakistan, Papua New Guinea, Sri Lanka, Timor Leste, Taiwan 6 - 10 weeks 4.70 4.30
3 Other Countries 8 - 16 weeks 5.00 4.50

To access our
Postage Calculator

The estimated delivery time listed above applies to major cities only. Delivery outside major cities may incur additional days.

Packets, envelopes with enclosures, documents and other merchandise are subjected to customs inspection and clearance. Additional 48 to 72 hours are required for items placed under customs inspection and clearance.

Items may be subjected to additional control and domestic rules of the destination country. Where such circumstances occur, the sender is advised to deal directly with the relevant authorities of the destination country.

Save cost and time when sending items up to 2kg internationally. Simply purchase our Flexipack International flat-rate prepaid boxes or envelopes, pack your items and drop them at the nearest posting box or Pos Malaysia outlets.

Flexipack International comes in 5 different sizes and provides door-to-door delivery service with coverage areas divided into 2 zones depending on destination countries.

Flexipack International is available in 5 different sizes to suit your various needs:

Zone Country Color Size Max Weight Package Dimension(mm) Price(RM)
1 Brunei,
Singapore,
Cambodia,
Hong Kong,
Laos,
Myanmar,
Philippines,
Thailand,
Indonesia,
Vietnam
Magenta XS 150gm Envelope 250 X 150 15.00
S 250gm Envelope 250 X 200 20.00
M 500gm Envelope 350 X 250 30.00
L 1kg Box 200 X 180 X 80 45.00
XL 2kg Box 250 X 200 X 100 85.00
2 Others Blue XS 150gm Envelope 250 X 150 18.00
S 250gm Envelope 250 X 200 28.00
M 500gm Envelope 350 X 250 48.00
L 1kg Box 200 X 180 X
80
88.00
XL 2kg Box 250 X 200 X
100
168.00

Benefits:

  • Delivery to more than 200 destinations worldwide
  • Door-to-door delivery
  • Convenient packaging
  • Value for money
  • Online tracking (optional with purchase of Registered label or Tracked label)
  • Insurance coverage for registered packages (subject to insurance coverage of destination countries)

 

Point of sale:

  • Available at all Post Office counters, Pos-on-Wheels (POW), PosBOX Branch (Bangsar South only) and eziEmall

3 Easy Steps to enjoy the Flexipack International:

Step 1 - Pick Step 2 - Pack Step 3 - Post

Get your Flexipack International from our nearest outlet

Pack your items and fill up the necessary information

Drop your Flexipack International at the nearest post box or Pos Malaysia outlet

Want To Get Them In Bulk?

Save even more when you purchase Flexipack International in bulk. Visit our eziEmall and enjoy our special bulk purchase discounts today!

Frequently Asked Question (FAQ) for Flexipack International

Small Packets

Small packet not exceeding 2kg containing small and lightweight items such as gifts, goods, commercial samples, audio/video tapes, transmitted to a foreign destination by air.

Small Packets - Zones & Rates

Zone Countries Estimated Delivery Time (Working Days) Rate (RM)
Up to 250g >250g up to 500g >500g up to 1kg > 1kg up to  1.5kg > 1.5kg up to 2kg
1 Brunei, Singapore, Laos, Cambodia, Myanmar, Thailand, Philippines, Indonesia, Vietnam 4-10 20.00 35.00 60.00 90.00 110.00
2 Afghanistan, Australia, Bangladesh, Bhutan, China, Christmas Island, Cocos Island, Fiji, Hong Kong, India, Japan, North Korea, South Korea, Macao, Maldives, Nepal, New Zealand, Cook Islands, Niue Islands, Tokelau Islands, Norfolk Islands, Pakistan, Papua New Guinea, Sri Lanka, Timor Leste, Taiwan 5-11 25.00 45.00 85.00 130.00 140.00
3 Other countries 6-11 30.00 55.00 115.00 170.00 195.00

To access our
Postage Calculator

The estimated delivery time listed above applies to major cities only. Delivery outside major cities may incur additional days.

Packets, envelopes with enclosures, documents and other merchandise are subjected to customs inspection and clearance. Additional 48 to 72 hours are required for items placed under customs inspection and clearance.

Items may be subjected to additional control and domestic rules of the destination country. Where such circumstances occur, the sender is advised to deal directly with the relevant authorities of the destination country.

International Registered Label

Type Registration Fee (RM) Service Charge (RM) Total (RM)
International Track-on 2 1.80 8.70 10.50

Ensure your item arrived in safe hands with our International Registered Service. With an additional of RM10.50, this service offers proof of delivery and limited tracking features for your International Air Mail, International Small Packet and Flexipack International.

Click HERE for the International Registered Service Terms and Conditions.

Tracked Label

Never Lose Sight with Tracked Label

Tracking gets easier with Tracked Service. With an additional of RM13.50, the service offers mail drop delivery to recipient’s letter box with online tracking feature for your International Small Packet and Flexipack International to 65 destination countries. The estimated delivery time is from 6 to 11 working days.

 Frequently Asked Question (FAQ) for Tracked Label  

 

Destination Countries

1

Australia

14

Germany

27

Malta

40

Slovenia

53

Dominican Rep.

2

Austria

15

Greece

28

Mauritius

41

South Africa

54

Egypt

3

Belarus

16

Hong Kong

29

Mexico

42

Spain

55

Georgia

4

Belgium

17

Hungary

30

Netherlands

43

Sweden

56

Gibraltar

5

Brazil

18

India

31

New Zealand

44

Switzerland

57

Iceland

6

Canada

19

Indonesia

32

Norway

45

Thailand

58

Jersey

7

China

20

Ireland

33

Philippines

46

Turkey

59

Korea

8

Croatia

21

Italy

34

Poland

47

United Kingdom

60

Luxembourg

9

Cyprus

22

Japan

35

Portugal

48

United States

61

Slovakia

10

Denmark

23

Latvia

36

Russia

49

Vietnam

62

Solomon Islands

11

Estonia

24

Lebanon

37

Saudi Arabia

50

Aruba

63

Swaziland

12

Finland

25

Lithuania

38

Serbia

51

Bhutan

64

Taiwan

13

France

26

Macao

39

Singapore

52

Curacao

65

Tuvalu

The one and only Pos Ekspres International

Sending documents weighing not more than 2kg to United Kingdom and Northern Ireland is no longer a hassle with our Pos Ekspres International.  It comes with priority handling to ensure your documents will arrive within 4 to 6 working days! The service comes with track and trace feature for your convenience!

Pos Ekspres International sizes:

Prepaid Type Max Weight (KG) Size (mm) Rate (RM)
Envelope 0.5 353 x 250 39.00
Box 1 300 x 230 x 15 59.00
Box 2 340 x 250 x 25 99.00
Air Parcel

Refers to any parcel containing merchandise or bulky and heavy items transmitted to a foreign destination by air. International Air Parcel is a convenient and economical service that comes with track and trace features. Maximum weight is up to 30kg according to destination countries.

Zone Countries Estimated Delivery Time (Working Days) Rate (RM)
First 1kg

Every additional

500g

1 Brunei, Singapore 5-8 50.00 4.00
2 China, Hong Kong, Indonesia, Myanmar,
Philippines, Thailand
6-12 55.00 7.00
3 Bangladesh, Cambodia, Laos, Macao, Sri
Lanka, Taiwan, Vietnam
6-13 75.00 10.00
4 Australia, India, Japan, Pakistan, Palestine,
Qatar, Saudi Arabia, United Arab Emirates
6-14 90.00 12.00
5 Albania, Andorra (France), Austria,
Bahrain, Balearic Islands, Bhutan, Bulgaria,
Corsica (France), Croatia, Czech Republic,
Gibraltar, Greece, Iraq, Italy, Liechtenstein,
Luxembourg, Maldives, Monaco, Nepal,
Netherlands, New Zealand, Norfolk Island,
San Marino, Slovakia, South Korea, Turkey,
Vatican City
7-14 105.00 14.00
6 Algeria, Azores, Belarus, Belgium, Bosnia
and Herzegovina, Chad, Cyprus, Denmark,
Egypt, Estonia, Faroe Islands, Fiji, Finland,
France, Germany, Hungary, Iran, Jordan,
Kosovo, Kuwait, Latvia, Lebanon, Lesotho,
Libya, Lithuania, Macedonia, Madeira
(Portugal), Malta, Mauritius, Moldova,
Montenegro, Morocco, Namibia, North
Korea, Norway, Palau, Poland, Portugal,
Puerto Rico, Romania, Serbia, Slovenia,
South Africa, Spain, Sudan, Swaziland,
Sweden, Switzerland, Tonga, Trinidad and
Tobago, Tunisia, Uganda, Ukraine, Wallis
and Futuna Islands, Zambia
8-15 120.00 20.00
7 Other Countries 8-16 140.00 24.00

Need help? Try our Postage Calculator

 

The estimated delivery time listed above applies to major cities only. Delivery outside major cities may incur additional days.

Packets, envelopes with enclosures, documents and other merchandise are subjected to customs inspection and clearance. Additional 48 to 72 hours are required for items placed under customs inspection and clearance.

Items may be subjected to additional control and domestic rules of the destination country. Where such circumstances occur, the sender is advised to deal directly with the relevant authorities of the destination country.

Surface Parcel

Refers to any parcel containing merchandise or bulky and heavy items transmitted to a foreign destination by sea. International Surface Parcel is the least expensive option with longer delivery time and comes with track and trace features. Maximum weight is up to 30kg according to destination countries.

Zone Countries Estimated Delivery Time (Weeks) Rate (RM)
First 1kg

Every additional

500gm

1 Hong Kong 3 - 4 weeks 48.00 4.00
2 China, Indonesia, Philippines 4 - 7 weeks 55.00 5.00
3 India, Myanmar, Pakistan, Sri Lanka, Taiwan, Thailand, Vietnam 4 - 9 weeks 65.00 7.00
4 Australia, Austria, Cambodia, Czech Republic, Denmark, Fiji, Ireland, Japan, Luxembourg, Macao, Mexico, Norfolk Island, Qatar 5 - 14 weeks 75.00 9.00
5 Andorra (France), Bangladesh, Bosnia and Herzegovina, Corsica (France), Croatia, Estonia, France, Germany, Iceland, Italy, Laos, Latvia, Lesotho, Liechtenstein, Lithuania, Mauritius, Monaco, Nepal, Netherlands, Poland, San Marino, Saudi Arabia, Slovakia, Slovenia, South Africa, South Korea, Swaziland, Sweden, Tonga, Turkey, Ukraine, United Arab Emirates, Vatican City 6 - 15 weeks 85.00 11.00
6 Albania, Algeria, Argentina, Azores, Belarus, Bhutan, Botswana, Brazil, Bulgaria, Canada, Finland, Gibraltar, Greece, Guernsey, Hungary, Jordan, Kenya, Macedonia, Madeira (Portugal), Malta, Montenegro, Morocco, Mozambique, Namibia, New Zealand, North Korea, Norway, Portugal, Puerto Rico, Serbia, Spain, Switzerland, Tunisia, United Kingdom, United States of America 6 - 16 weeks 95.00 15.00
7 Other Countries 6 - 18 weeks 105.00 18.00

To access our
Postage Calculator

The estimated delivery time listed above applies to major cities only. Delivery outside major cities may incur additional days.

Packets, envelopes with enclosures, documents and other merchandise are subjected to customs inspection and clearance. Additional 48 to 72 hours are required for items placed under customs inspection and clearance.

Items may be subjected to additional control and domestic rules of the destination country. Where such circumstances occur, the sender is advised to deal directly with the relevant authorities of the destination country.

Paket Pos Terus is a convenient way to send your parcel to Indonesia. With this prepaid box, you can send large and bulky item for less to selected destination in Jakarta, Java, Sumatera, Bali and Nusa Tenggara.

Benefits of Paket Pos Terus:

  • Cheaper rate than regular International Air Parcel
  • Faster delivery time compared to regular International Air Parcel i.e. 10 working days subject to customs clearance in Indonesia
  • Convenient packaging via prepaid box
  • Track and trace features
  • Proof of Delivery (POD)
  • Collaboration with Pos Indonesia

Paket Pos Terus is available in 4 sizes:

5kg 10kg
15kg 20kg

Notes

  • Purchase are in cash term only.
  • Surcharge of RM12 will be imposed for every additional kilogramme.
  • Maximum weight for delivery to Indonesia is 20kg.
  • Price does not include customs duty or other charges/duties imposed by Indonesian Customs.

How you can use Paket Pos Terus!

Step 1 Step 2 Step 3
Get your Packet Pos Terus from your nearest outlet Pack your items safe and snug, and fill out the details Drop your packed Paket Pos Terus at the nearest Pos Malaysia outlet
Step 4 Step 5 Step 6
Your Paket Pos Terus is sorted and shipped out to its destination Your Paket Pos Terus is checked by Indonesia Customs and shipped by Pos Indonesia Your recipients receives your Paket Pos Terus safe and sound

Prohibited items when shipping Indonesia using Paket Pos Terus:

  • Foods and drinks that are banned by the government of Indonesia.
  • Valuable objects or documents such as cash, traveler's checks, passports, birth certificates, jewelleries made of gold, platinum and silver, precious stones and government securities.
  • Explosives, radioactive, aerosols, corrosive, flammable and dangerous items.
  • Obscene or pornographic prints, tapes or items.
  • Any drugs either in the form of pills, capsules, powders and liquids which are not approved by the Indonesian government.
  • Any types of firearms/weapons.
  • Opium, marijuana, cocoa leaves, morphia, morphine, cocaine or other narcotic drugs and harmful toxins.

Information required to be filled on Paket Pos Terus box:

  • Customer must fill in the information in the International Parcel Consignment Note as follows:

    1. Sender’s information (name, full address, postcode and phone number)
    2. Receiver’s information (name, full address, postcode and phone number)
    3. Customs declaration CN23 (content description, quantity, weight, value)
    4. Category of items (choose the category from the options given)
    5. Type of services (choose ‘By Air’)
    6. Sender’s instructions if item not delivered, CP71
    7. Sender’s declaration of the goods or documents delivered.
  • Customer is also required to fill in sender’s and receiver’s information details on the allocated space on the Paket Pos Terus box (information should be the same as those required in the consignment note)

Compensation Claim:

Compensation is based on the value of goods or RM200, whichever is lower.

AsiaXpress offers fast and reliable delivery service for your time-sensitive documents and parcels worldwide. With strong domestic network and solid international connectivity to more than 200 countries worldwide, AsiaXpress is dedicated in providing a total solution package, customized and designed to meet your unique requirements.

AsiaXpress offers the following services

  • International Express
  • Domestic Express
  • System Automation
  • Special Handling Solution
  • Document Solution
  • Logistic Solution

For Non Dangerous Goods of liquid items which cannot be posted via postal network, customers can now have the option of sending them via AsiaXpress (AX) at our selected Post Offices and Pos Laju Centres nationwide.

Express Mail Service (EMS) is an international delivery courier service for documents and merchandise offered by Pos Malaysia. EMS is backed by the largest postal network and provides express delivery service to over 200 countries worldwide at an affordable price.

With the introduction of the lower weight steps and zoning, sending documents and merchandises for personal or business is now even better and give more value for your money.

On Demand Pick-up Service is now available for EMS. Just call 1-300-22-LAJU (5258) and our courier will come right to your doorstep to collect your document or merchandise.

Benefits:

  • Pick-up service
  • Door-to-door delivery
  • Track & trace
  • Proof of delivery
  • Insurance protection (optional)
  • Compensation as per terms and conditions

Volumetric Weight Calculation:

The posting rate will be determined by actual or volumetric weight, whichever is higher.

Declaration:

  • All items sent via EMS should be clearly and truthfully declared in respect of content and value.
  • Parcel/merchandise should be accompanied by commercial invoice or commercial pro-forma.
  • Foods items are not acceptable in some countries. For shipments containing food (including health or dietary supplements, food for animals, food and colour additives) to USA, ‘Prior Notice Confirmation Number’ must be applied from FDA, US through the following website: FDA Industry System

Shop from the US with EZiPoz!

EZiPoz provides a cross border shopping experience to customers. With EZiPoz, you can now shop directly from US online merchants and Pos Malaysia will do the delivery for you.

Upon signing up with EZiPoz, you will receive your very own US mailing address for free which will open a whole new world of shopping possibilities.

For more information, please visit www.ezipoz.com

Get your own
EZiPoz address today

What is Hajj Baggage Service?

Since 1998 Pos Laju has been the appointed courier company by Lembaga Tabung Haji in handling the shipment throughout the whole Hajj Season of the year. With Pos Laju Hajj Baggage you can forget all your delivery problems in sending items back home to your loved ones and can focus on purifying your soul and increasing your Imaan. Knowing that your shipment are well taken care by us.

Pos Laju Hajj Baggage is a pick-up and delivery service for Hajj Pilgrims to send their shipment from Hotels in Mecca or Madinah to Malaysia and Asean Countries.

Product Features

AVAILABLE AT Pilgrims can easily walk into Pos Laju Hajj Baggage Counter located at selected hotels in Mecca and Madinah during hajj season to lodge their shipment to be send back to Malaysia and Asean Countries
COVERAGE AREA Peninsular Malaysia, Sabah, Sarawak and Asean Countries
DELIVERY TIME

Please be assured that your shipment will reach the Receiver by 7 (seven) working days to up to 14 (fourteen) working days subject to the delivery area.

TRACK & TRACE You can track your shipment online at www.poslaju.com.my and www.pos.com.my or call our call centre at 1-300- 300-300
PROOF OF DELIVERY Proof of Delivery is available at your convenient
WEIGHT LIMIT

Weight limit is based on the destination country:

Destination Maximum Weight
Peninsular Malaysia No Limit
Sabah & Sarawak No Limit
Asean Countries 30 kg
PICK UP SERVICE

We provide free pick up at your hotels, please call us to arrange your pick up

Caller Destination Telephone No
Malaysia 00966 555 705765
00966 558 826255
00966 556 288220
Saudi 0555 705765
0558 826255
0556 288220
PAYMENT METHOD

Cash Payment – paid in Saudi Riyal currency during postage Payment during Receive or Bayar Waktu Serah (BWS) – Payed by the receiver at Malaysia through our Pos Office/ Pos Laju before postage is done to the address of the receiver. Payment is done in Malaysian Ringgit SR1 = RM1.

Rates:

Destination Charges Maximum Weight
Peninsular Malaysia SAR/RM 16 per/kg No Limit
Sabah & Sarawak SAR/RM 20 per/kg No Limit
Asean Countries TBA Max 30 kg

Pos Laju Hajj Baggage Box

Shipping Terms -
Hajj Baggage

Rules and Regulations - Customs Declarations

You need to fill out a customs declaration form for all parcels and small packets sent overseas. Customs declaration form is included in the consignment note for small packet (CN23), parcel (CP72) and Express Mail Service (EMS).

To clear your item, the customs in the country of destination needs to know exactly what the contents are. You must therefore complete your declaration fully and legibly; otherwise, delay and inconvenience may result for the addressee. A false or misleading declaration may lead to a fine or seizure of the item.

Your goods may be subject to restrictions in destination country. It is your responsibility to enquire into import and export regulations (prohibitions, restrictions such as quarantine, pharmaceutical restrictions, etc.) and to find out what documents, if any (commercial invoice, certificate of origin, health certificate, license, authorization for goods subject to quarantine e.g. plant, animal, food products, etc.) are required in the destination country.

Please click here for Custom Clearance (CN22) form

Please click here for Custom Clearance (CN23) form

Information that needs to be filled in customs declaration form

To accelerate customs clearance, complete the customs declaration in English or in a language accepted in the destination country.

  1. Fill in the sender details.
  2. Fill in the recipient details.
  3. Fill in the customs declaration:

    • Give a detailed description of each article in the item, e.g. “men’s cotton shirts”. General description, e.g. “spare parts”, “samples” or “food products” are not permitted.
    • Give quantity of each article and the unit of measurement used.
    • Give the net weight of each article in kg. Give the total weight of the item in kg, including packaging, which corresponds to the weight used to calculate the postage.
    • Give the value of each article and the total. Please indicate the currency used e.g. USD for US Dollar.
    • HS tariff number and country of origin. Senders of commercial items are advised to supply this information as it will assist the customs in processing the item. The HS tariff number (6-digit) must be based on the Harmonized Commodity Description and Coding System developed by the Worlds Customs Organization. Country of origin means the country where the goods originated, e.g. were produced, manufactured or assembled.
  4. Choose the category of item sent.
  5. Provide details and relevant documentations if the contents are subject to quarantine (plant, animal, food products, etc.) or other restrictions. If your item is accompanied by a license or a certificate, tick the appropriate box and state the number.
  6. You should attach an invoice for all commercial items. Commercial items mean any goods exported/imported in the course of a business transaction, whether or not they are sold for money or exchanged.
  7. Your signature and the date confirm your liability for the item.

Customs Clearance

Goods coming into Malaysia are inspected by the Royal Malaysian Customs Department and other related government agencies at point of entry to identify:

  • Customs charges, duty and taxes
  • Prohibited and restricted items
  • Bio-security, environmental and other risks

If your parcel is held by the customs for tax or duty payment, Pos Malaysia will send you a notification letter with the details of the payment required once it has been processed by the customs. Upon receiving the notification letter, you can come to make payment and collect the item yourself at the customs office where your goods are being held.

Location of customs offices:

  • Sepang
  • Kota Kinabalu
  • Miri
  • Bintulu
  • Sibu
  • Kuching
  • Johor Bahru
  • Ipoh
  • Butterworth

Alternatively, for your convenience, Pos Malaysia offers a customs clearance service where you can appoint us as your agent to do the clearance for you. We will arrange for you to make payment and collect your item at the post office near you.