• Delivery times are estimates and apply to major cities only. Remote locations may require additional transit days.
• Packets, envelopes with enclosures, documents and other merchandise are subjected to customs inspection and clearance. An additional 48 to 72 hours are required for items placed under customs inspection and clearance.
• Items may undergo additional checks or adhere to domestic rules of the destination country. If this occurs, we recommend contacting the relevant authorities directly for assistance.
• Door-to-door delivery.
• Track & trace.
• Proof of delivery.
• Service Warranty (value-added). Visit Pos Service Warranty information page for more info.
• Compensation as per terms and conditions.
• Rates are determined by actual weight.

Volumetric Weight Formula:

• L x W x H (cm)/5000.

Maximum Size:

• Maximum length: 1.5m (L)
• Maximum Circumference: (L) + (2w) + (2h) ≤ 3.00m

Surcharges

Surcharges may apply depending on the shipment characteristics and delivery destination.

The following surcharges may apply where applicable:

• Fuel Surcharges - applies to eligible international shipments and are automatically calculated based on the prevailing fuel surcharge rate at the time of shipment creation.
• Residential Address Delivery - applies when the delivery address is a residential location. Customers should select Residential Address accurately when creating a shipment.
• Remote Area Delivery - applies when the destination postcode is classified as a remote or out-of-coverage area. The surcharge is automatically determined during shipment creation.
• Oversized Shipment - applies when any shipment dimension (length, width, or height) exceeds 120cm. The surcharge is calculated based on the dimensions declared or measured during acceptance.

Where applicable, the charges will be automatically calculated and included in the total shipping charges during shipment creation or acceptance.

Address Requirements

• Residential Address
  • Select Residential Address if the shipment is addressed to a guarded private residence.
• PO Box
  • PO Box delivery is available for all countries except for USA ONLY.

Contains Accepted Non-Dangerous Goods

Certain items classified by Pos Malaysia as Accepted Non-Dangerous Goods may be accepted for transportation, subject to destination regulations, packaging requirements and operational acceptance.

Customers are advised to check the Accepted Non-Dangerous Goods List before creating a shipment.

Important

• Acceptance is subject to destination-country requirements.
• Additional checks may be conducted before shipment acceptance.
• Certain items may only be accepted for selected destinations.
• All shipment contents must be declared accurately.
• Incorrect declaration may result in shipment delay, return or rejection.

Important Guidelines:

• All items sent via International Economy should be clearly and truthfully declared in respect of content and value.
• Parcels should be accompanied by a commercial invoice or commercial pro forma.
• Food items are not acceptable in some countries.
• For shipments containing food (including health or dietary supplements, food for animals, food and colour additives) to USA, a Prior Notice Confirmation Number must be obtained from FDA USA.
• Refer to the UPU List of Prohibited Articles or contact the customs, postal trade, or government authorities of the destination country for the latest information.

Duties, Taxes, and Additional Fees

• To prevent unexpected charges, confirm any applicable duties, taxes, or additional fees with the destination country's consulate or relevant authority before shipping.
• De Minimis shipments, or Direct Release shipments, are imports exempt from duties and taxes due to their Cost, Insurance, and Freight (CIF) value. For more information on De Minimis thresholds in your destination countries, visit this link: De Minimis Information.