28 Jan 2020

Pos Malaysia Announces Increase in Commercial Postage Rates, Rakyat Not Affected

KUALA LUMPUR, 28 JANUARY 2020 - Pos Malaysia Berhad (Pos Malaysia) will be revising postage rates following the approval by the government on the new rates, effective 1 February 2020. The last postage rates revision was in 2010.

This is in tandem with the rising operational costs and the increase in the international rate structure by the Universal Postal Union (UPU), which has shaken the global postal landscape and prompted us to transform our postal system for greater efficiency.

Moving forward, Pos Malaysia will continue to provide affordable postage rates for personal and non-commercial mail users at the current domestic stamp rate of 60 sen. The revised postage rates will only apply to registered mails, commercial mails and small parcels below 2kg. Pos Malaysia’s commercial clients represent 95% of all mail users in Malaysia with only 5% comprising individual mail users.

Pos Malaysia’s various commercial clients ranging from banking, telecommunications to retail have expressed support towards the new postage rates, as it is deemed reasonable and would have minimal impact on their businesses.

Pos Malaysia Berhad’s Group Chief Executive Officer, Syed Md Najib said, “The new postage rates will allow us to better support our cost to serve over 9 million addresses nationwide under the Universal Service Obligation (USO). Concurrently, we aim to align our growth with the booming digital economy by embracing innovation to improve service efficiency and customer experience. It is necessary to embark on an aggressive growth plan to remain relevant in the industry as the world is moving towards Industrial Revolution 4.0.”


Pos Malaysia will continue to invest in digitalisation and its e-commerce infrastructure as part of its transformation agenda to boost Pos Malaysia’s performance as a service provider with the widest reach in the country.

“Digitalisation is crucial to propel our business further and this is evident by looking at the country’s mobile penetration which is well above 100%, a great milestone achieved by the government in growing Malaysia’s digital economy. The e-commerce sector in Malaysia is expected to grow up to 30% in 2020. Hence, Pos Malaysia must gear up with the current technology advancement to claim market dominance and become the centre of e-commerce for the country,” Syed Md Najib added.

Besides domestic postage rates, international postal services saw an increase in last mile delivery cost of up to 30% for small parcels below 2kg, beginning January 2020. This reflects the recent decision by the Universal Postal Union (UPU) from the Geneva Extraordinary Congress in September 2019, affecting postal operators globally.

The full list of the revised postage rates and structure will be available on our official website at www.pos.com.my and across our Post Offices nationwide.

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About Pos Malaysia Berhad

Pos Malaysia Berhad (Pos Malaysia) is the nation’s postal service provider and has a network of more than 1,000 touch points across the country, encompassing post offices, Pos Mini, Pos24 (self-service terminals), Pos-on-Wheels (Mobile Outlets), e-Commerce hub, Pos Laju outlets and service centers, Pos Laju Go2U (Mobile Outlets), Pos Laju Kiosks, Pos Laju EziBox and Pos Laju Prepaid Dropbox, as well as postal and stamp agents, offering Malaysians the most extensive postal retail network.

With a track record of over 200 years, Pos Malaysia has progressed and evolved from being a mail and postal services provider to becoming a dynamic communication, financial services and supply chain solutions provider. Pos Malaysia will continue to transform and innovate with the current times to sustain its competitive edge as well as continue to connect Malaysians with the rest of the world.

For further information about Pos Malaysia, please contact our Customer Care via PosLine at 1-300-300-300 or e-mail to care@pos.com.my. You can also visit our website at www.pos.com.my.

Media Contact:

Sherliza Zaharudin E-mail:
Head, Communications sherliza@pos.com.my
Pos Malaysia Berhad 03-2267 2200
Nazatul Ekma Mokhtar E-mail:
VP, PR & Media naz.ekma@pos.com.my
Pos Malaysia Berhad 03-2267 2280
Azahari Adnan Merican E-mail:
Sr. Associate, PR & Media azahari.adnan@pos.com.my
Pos Malaysia Berhad 03-2267 2009