Legal

Terms & Conditions: Drive & Ride Rewards Campaign.

Organizer & Contest Period

1. This Campaign is organized by Tune Insurance Malaysia Berhad (“Organizer”, “We”, “Us”, “Tune Protect”). 

2. The Campaign will commence on 1^st Oct 2026 at 12.00am (GMT +8) and ends on 31 December 2026 at 11.59pm (GMT +8) (“Campaign Period”).

3. All participants in the Campaign will be deemed to have read, accepted and agreed to be bound by these Terms & Conditions.

Eligibility

4. The Campaign is open to all Malaysians, Permanent Residents, Work Permit / Employment Pass Holders, or otherwise legally employed persons in Malaysia and their Dependents (Family Members) who are at least 18 years old as of the start of the Campaign Period ("Eligible Customers”).

Prizes

5. Campaign prizes are as follows:

Campaign Mechanics

6. To participate in the campaign, all Eligible Customers must fulfil the following conditions:

7. Only customers who have completed payment successfully within the campaign period will be eligible to participate in the campaign. The Organizer will not be responsible for any failure to complete payment or purchase successfully for whatever reason.

8. Each winner is eligible to receive only one (1) prize, provided all applicable conditions are met. Prizes are awarded on a first come, first served basis and are subject to availability. Where a participant purchases more than one (1) policy, each eligible policy purchased shall entitle the participant to one (1) prize, subject to availability and the applicable conditions of the Campaign Mechanics being met for each purchase.

Prize Distribution

9. The Prizes will be distributed by Tune Protect OR any other appointed vendor. Each appointed vendor will have their own terms and regulations. Prizes will be distributed via email or other suitable distribution methods.

10. Alternatively, we may require winners to collect their prizes in person at our Head Office in Kuala Lumpur. We may also require winners to participate in a short photo or video shoot of the prize-giving ceremony, which may then be published online and on our social media pages. Winners will be informed beforehand of the chosen prize distribution method and requirements.

11. Prizes are not exchangeable for cash and are non-refundable in the event of loss, expiry or damage after distribution.

12. Tune Protect reserves the right to replace or change any prize at any time before, during or after the Campaign Period, at its sole discretion, with an item of equal or lower value due to unavailability of the original prize or unforeseen circumstances. All decisions by Tune Protect are final.

Prize Fulfilment

13. Tune Protect will contact and distribute the prizes to all Winners within sixty (60) days from the end of the Campaign Period.

14. Prize fulfilment is dependent on Winners providing us with requested details that include (but are not limited to) Name, Identification Card (IC) Number, Contact Number, Delivery Address, Email and Insurance Policy Number. We will contact the Winners through any mode of communication deemed appropriate.

15. The Organizer will not be held responsible or liable if the Winner’s contact details are not reachable or invalid. Winners are solely responsible to notify the Organizer via marketing@tuneprotect.com if they do not receive the prizes within 60 days after being contacted by the Organizer. All requests/claims after 60 days will not be entertained.

16. Prizes will be forfeited if the Winners fail to claim their prizes or respond to us within one (1) week after we contact them. Prizes will also be forfeited if Winners terminate their Private Car Comprehensive or Motorcycle Comprehensive policy within 30 days after the campaign ends. No refunds or compensation will be provided and no related correspondence or pleas will be entertained.

17. Prize fulfilment may be delayed in the event of any unforeseen or unexpected circumstances. 

18. The Organizer shall not be held responsible for any missing, damaged, delayed, lost, returned or uncollected Prizes for whatever reason.

19. All Prizes are non-refundable, non-returnable and not exchangeable for cash or any other benefits in kind. Prizes must be taken as stated and no compensation will be payable if the Winner is unable to use the Prize.

20. The Organizer, its agencies, its directors, its affiliates, and representatives shall not be liable for any damage relating to and/or arising from the prizes or misuse of the Prizes, or any claims, liabilities, expenses, losses or damages be it directly or indirectly, arising out of or in connection with this Campaign and/or the Prizes.

21. Winner(s) shall be responsible for any additional costs, duties, taxes and/or other incidental expenses incurred because of and/or related to their acceptance or use of the Prize or participation in this Campaign.

Rights of the Organizer

22. The Organizer reserves the right to cancel, terminate or suspend the Campaign at any time before, during or after the Campaign has commenced, with or without any prior notice and reason. For the avoidance of doubt, cancellation, termination, or suspension of the campaign by the Organizer shall not entitle the customers to any claim or compensation against the Organizer for all losses, damages, and/or costs suffered or incurred as a direct or indirect result of the act of cancellation, termination, or suspension.

23. The Organizer reserves the right to change the Campaign Mechanics or any of these Terms and Conditions at any time without prior notice.

24. The decision of the Organizer regarding eligibility for the Reward, issuance, or redemption is final. No appeals, inquiries, or correspondence will be entertained on matters relating to the Campaign mechanics.

Personal Data Protection Act 2010

25. The Organizer reserves its rights to publish or display materials or information, including but not limited to the names of all Customers for marketing, advertising, and publicity purposes in any manner it deems appropriate. By participating in the Campaign, Customers shall also confirm that they have read, understood, and accepted Tune Protect’s Privacy Policy at http://www.tuneprotect.com/privacy-policy.

26. By participating in this Campaign, customers are deemed to agree to be bound by the Terms and subject to the Conditions set out herein. The Terms and Conditions herein shall prevail over any inconsistent terms, conditions, provisions, or representations contained in any other promotional or advertising materials for the campaign. In the event of any inconsistency, conflict, ambiguity or discrepancy between the English version and any other language version of these terms and conditions, the English version shall always prevail.

Liability & Responsibility

27. Tune Protect Malaysia shall bear no responsibility for any damage, loss (including but not limited to direct, indirect and consequential loss), expenses, liability, injury or disappointment incurred or suffered by the customers with this Campaign, the promotion of this Campaign or the use of any prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).

Governing Law

28. These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia, and all parties agree to submit to the exclusive jurisdiction of the courts of Malaysia.

Language Version

29. These Terms and Conditions are provided in English and Bahasa Malaysia versions. In the event of any inconsistency, conflict, ambiguity or discrepancy between the English version and the Bahasa Malaysia version, the English version shall always prevail.