1. Enter the tracking number(s) of your shipments in the field -- up to 15 at a time.
2. Don't forget to separate each tracking number with a semicolon (;) or return (enter).
Need further information or have questions? Contact Customer Service

You can see it at the top of your consignment note it is with a barcode. The tracking number consists of letters with a 9- digit numeric numbers (e.g. EH123456789MY, RR234567890MY, LD345678901MY).

You can track your shipment(s) using Pos Malaysia Official Website or Pos Malaysia Mobile Apps. You can download our mobile apps on Google Play Store and Apple Store.

No. We strongly advise you to make a record of your tracking number.

There could be various reasons. The Pos Malaysia tracking number consists of letters with a 9- digit number (e.g. EH123456789MY, RR234567890MY, LD345678901MY), so please recheck the number and try again or contact Customer Service at 1 300 300 300 for further assistance.

Please check receiver's address and postcode. If all is wellnot, please contact Customer Service at 1 300 300 300 for further assistance.

This usually occurs if the information we have is insufficient to track the shipment for you. The address may be incorrect and we require clarification or some additional information may be required. The matter can be resolved very quickly by contacting Customer Service at 1 300 300 300

Pos Malaysia’s tracking results are based on the destination of the Pos Malaysia’s Coverage and Service. Please be assured that your shipment is being delivered to the destination provided by you when you completed the consignment note for your shipment(s).

No, but you can track all your shipments at our Pos Malaysia online tracking system, where you can Track & Trace up to 15 tracking numbers at a time.

This status provides an indication of the clearance processing from the destination. You will receive your shipment soon!

Please contact Customer Service at 1 300 300 300 for further assistance.

Pos Laju EziBox are conveniently located at selected Post Office, petrol station, LRT stations and more. You may refer here for details HOME > LOCATION.

No, you do not have to pay any additional cost to collect your shipment at the Pos Laju EziBox.

Please contact Pos Line at 1 300 300 300 for assistance.

Yes. Pos Laju EziBox screen will guide and assist you on how to use it. The instructions are given in both English and Bahasa Malaysia.

It is forbidden to include the following items in a delivery:

- Money

- Security papers

- Valuable items (antiques, art, etc.)

- Weapons, ammunition and other explosive or flammable materials, which could cause health or life risks, as well as material damages

- Narcotics and psychoactive substances

- Articles with excessively short shelf life or requiring special transport conditions

- Animals and plants

- As well as any other items, which transport is forbidden in accordance with statutory law.

Also: liquids, gases, fragile and brittle items. The above listing is not all-inclusive and Pos Laju reserves the right to refuse a shipment containing other dangerous items. Please see our Terms and Conditions for a full list of prohibited items.

If the item is to be collected at Pos Laju EziBox, you will be notified via SMS OR email within the same day of unsuccessful delivery. Otherwise, the item is to be collected at Pos Laju Centre.

Within 48 hours after receiving the first SMS notification. If you fail to collect, a second reminder SMS notification will be sent to you and followed by third SMS notification of expired item.

No. The locker number is confidential. It will be revealed to you during collection at the Pos Laju EziBox when you have entered the correct consignment number and PIN number.

No. Items will be dropped at EziBox based on the availability of the locker. Hence, customer needs to collect at the EziBox.

Yes. A reminder notification will be sent to customer.

The person you entrust to collect the shipment will need the opening code received by text message / email . In this case you carry full responsibility for supplying the message details to a third party, who will collect the shipment in your name.

Please contact our Pos Line at 1 300 300 300 for assistance
Mon - Fri : 8:30am – 8:00pm
Sat : 8:30am – 5:00pm
(except 1st Saturday of the month, Sunday and public holidays)

Pos Laju EziBox are conveniently located at selected Post Office, petrol station, LRT stations and more. You may refer here for details HOME> LOCATION.

No, you do not have to pay any additional cost to collect your shipment at the Pos Laju EziBox.

Please contact Pos Line at 1 300 300 300 for assistance.

Yes. Pos Laju EziBox screen will guide and assist you on how to use it. The instructions are given in both English and Bahasa Malaysia.

It is forbidden to include the following items in a delivery:

- money

- security papers

- Valuable items (antiques, art, etc.)

- weapons, ammunition and other explosive or flammable materials, which could cause health or life risks, as well as material damages

- narcotics and psychoactive substances

- articles with excessively short shelf life or requiring special transport conditions

- animals and plants

- as well as any other items, which transport is forbidden in accordance with statutory law.

Also: liquids, gases, fragile and brittle items. The above listing is not all-inclusive and Pos Laju reserves the right to refuse a shipment containing other dangerous items. Please see our Terms and Conditions for a full list of prohibited items

If the item is to be collected at Pos Laju EziBox, you will be notified via SMS OR email within the same day of unsuccessful delivery. Otherwise, the item is to be collected at Pos Laju Centre.

Within 48 hours after receiving the first SMS notification. If you fail to collect, a second reminder SMS notification will be sent to you and followed by third SMS notification of expired item.

The item will be returned to the Pos Laju Centre. You then need to collect the item at the designated Pos Laju Centre within 7 days.

No. The locker number is confidential. It will be revealed to you during collection at the Pos Laju EziBox when you have entered the correct consignment number and PIN number.

No. Items will be dropped at EziBox based on the availability of the locker. Hence, customer needs to collect at the EziBox.

Yes. A reminder notification will be sent to customer.

The person you entrust to collect the shipment will need the opening code received by text message / email . In this case you carry full responsibility for supplying the message details to a third party, who will collect the shipment in your name.

Please contact our Pos Line at 1 300 300 300 for assistance
Mon - Fri : 8:30am – 8:00pm
Sat : 8:30am – 5:00pm
(except 1st Saturday of the month, Sunday and public holidays)