Facebook Twitter Instagram You Tube
Services

Services Offered

ArRahnu

  • This scheme provides cash financing based on syariah pawn broking principles
  • All items are fully insured

 

ArRahnu Simpan

  • This scheme provides secured gold safe deposit box service
  • All items are fully insured

 

Eligibility

  • Malaysian citizen
  • Permanent Resident
  • Foreigners with valid passport
  • 18 years and above

 

Financing margin

ArRahnu

  • Financing of up to 75% from appraised value (marhun)
  • Financing amount shall not exceed RM50,000 per person per day
  • Maximum total accumulated financing is RM100,000 per person

 

ArRahnu Simpan

  • Gold safe deposit box only (no financing disbursed)

 

Tenure

ArRahnu

  • Financing Tenure: 6 months
  • Extension: 6 months upon settlement of outstanding safe keeping fees

 

ArRahnu Simpan

  • Tenure: 1 month to 6 months

 

Accepted collaterals

ArRahnu

  • We accept all kinds of gold jewelleries ranging from 18K to 24K
  • Weight of precious stones will be deducted from the total weight (at our discretion)
  • Only Pamp Suisse gold bars (up to 100gm) and Public Gold gold bars (up to 250 gm) are accepted

 

ArRahnu Simpan

  • We accept all kinds of gold ranging from 9K to 24K

 

Safekeeping fees

ArRahnu

  • The monthly safekeeping fee is fixed at a competitive rate of RM0.85 for every RM100.00 marhun (appraised value)

 

ArRahnu Simpan

  • The safekeeping fee is fixed at RM0.65 for every RM100.00 marhun (appraised value)

 

Auction fees

ArRahnu

  • When a collateral is not redeemed upon expiry, the item will be auctioned at prevailing gold price
  • Pos ArRahnu will charge a 3% administrative fee from the auctioned item
  • The excess from the auction proceeds will be refunded to the rightful owner

 

ArRahnu Simpan

  • Not applicable

 

Latest Services

  • Gold Cleaning Service for only RM3.00 per item (inclusive of GST)
  • Free Gold appraisal
  • Free Zakat appraisal
  • Selling of gold bars and dinar
  • Selling of 1g Pos Malaysia limited edition gold bar series
  • Used gold buyback service
Outlets

Perlis

Outlet Address Operation Manager Contact Email Operation Time
Kangar

JKR 751, Jalan Penjara,

01670 Kangar

Ramlah Binti Romli 04-9760317 ar-rahnu.kangar@
posarrahnu.com.my
Monday - Friday
8:30am - 5:30pm

Kedah

Outlet Address Operation Manager Contact Email Operation Time
Sungai Petani

JKR F748, Jalan Pengkalan,

08000 Sungai Petani

Norhayati Binti Ismail 04-4211223 ar-rahnu.sungaipetani@
posarrahnu.com.my
Sunday - Thursday
8:30am - 5:30pm
 
Kulim

JKR 1349, Jalan Raya,

09000 Kulim

Salwani Binti Ramli 04-4900375 ar-rahnu.kulim@
posarrahnu.com.my
Sunday - Thursday 8:30am - 5:30pm  
Jitra

JKR 2706, KM 21, Jalan Changloon,

06000 Jitra

Faizah Binti Zainol Abidin 04-9170925 ar-rahnu.jitra@
posarrahnu.com.my
Sunday - Thursday 8:30am - 5:30pm  
GPO Alor Setar

Bangunan Pejabat Pos Besar, Jalan Stadium,

05670 Alor Setar

Takhiyuddin Bin Abd Aziz 04-7312059/8 ar-rahnu.alorsetar@
posarrahnu.com.my
Sunday - Thursday 8:30am - 5:30pm  
Pendang

JKR 2441, Jalan Sungai Tiang,

06700 Pendang

Mohamad Anas Bin Abdullah

04-7590816

04-7590650

ar-rahnu.pendang@
posarrahnu.com.my
Sunday - Thursday 8:30am - 5:30pm  

Pulau Pinang

Outlet Address Operation Manager Contact Email Operation Time
Bukit Mertajam

JKR 836, Jalan Arumugam Pillai,

14000 Bukit Mertajam

Khairul Azian Binti Abdul Rahim 04-5305630 ar-rahnu.bkt_mertajam@
posarrahnu.com.my
Monday - Friday 8:30am - 5:30pm
Kepala Batas

JKR A13, Jalan Bertam,

13200 Kepala Batas

Hasnah Helmiyyah Binti Mohd Aziz 04-575 4603 ar-rahnu.kepala_ batas@
posarrahnu.com.my
Monday - Friday 8:30am - 5:30pm
Dato Keramat

JKR 56, Jalan Dato Keramat,

10460 Dato Keramat

Mohd Nasrul Faisal Bin Abdul Samat 04-2246784
04-2260221
ar-rahnu.datokeramat@
posarrahnu.com.my
Monday - Friday 8:30am - 5:30pm

Perak

Outlet Address Operation Manager Contact Email Operation Time
Gerik

JKR 17, Berkeley Square,

33300 Gerik

Shahidah Bt Dzulkifli 05-7913418 / 3294 ar-rahnu.grik@
posarrahnu.com.my
Monday - Friday 8:30am - 5:30pm
Sri Manjung

JKR 607F, Jalan Ketapang,

32040 Sri Manjung

Khairiah Binti Sulaiman 05-6885863 ar-rahnu.sri_manjung@
posarrahnu.com.my
Monday - Friday 8:30am - 5:30pm
Tanjung Malim

JKR 228, Jalan Kotoyong,

35900 Tanjong Malim

Noor Badariah Binti Ibrahim 05-4583185 / 182 AR-Rahnu.Tg_Malim@
posarrahnu.com.my
Monday - Friday 8:30am - 5:30pm
Batu Gajah Jkr60a Jalan Pejabat Pos, 31000 Batu Gajah Siti Hajar Binti Mohame Yusoff 05-3652685 ar-rahnu.batu_gajah@
posarrahnu.com.my
Monday-Friday
8.30am-5.30pm
Ipoh JKR 5120, Jalan Kelab, 30670 Ipoh Mohamad Hafizan Bin Rosli  05-241 2075 Ar-Rahnu.ipoh@
posarrahnu.com.my
Monday - Friday 8:30am - 5:30pm
Parit Buntar

JKR 32 - 34, Jalan Stesyen,

34200 Parit Buntar

Nurshuhada Binti Taridi 05-7172759 Ar-Rahnu.pbuntar@
posarrahnu.com.my
Monday - Friday 8:30am - 5:30pm
Kuala Kangsar

JKR 40, Jln Petani,

33000 Kuala Kangsar

Nur Asyikin Binti Mad Desa 05-7763481
05-7763508
kuala.kangsar@
posarrahnu.com.my
Monday - Friday 8:30am - 5:30pm
Taiping

JKR 102 Jln Barak,

34000 Taiping

Nurul Huda Binti Md Husin 05-8054735 taiping@
posarrahnu.com.my
Monday - Friday 8:30am - 5:30pm

Selangor

Outlet Address Operation Manager Contact Email Operation Time
Bandar Baru Bangi

JKR, 208 A, Jalan 6C/9,

43650 Bandar Baru Bangi

Faridah Binti Ismail 03-89221261 Ar-Rahnu.Bangi@
posarrahnu.com.my
Monday - Friday 8:30am - 5:30pm
Klang Utara

JKR 1093, Jln Pos Baru,

41300 Klang , Selangor

Siti Nurul Akma Binti Arifin 03-33411679 ar-rahnu.klang.utara@
posarrahnu.com.my
Monday - Friday 8:30am - 5:30pm
Semenyih

No.232, Kg. Baru,

43500 Semenyih

Nor Isnaini Binti Abu Bakar 03-87231746 Ar-Rahnu.Semenyih@
posarrahnu.com.my
Monday - Friday 8:30am - 5:30pm
Dengkil JKR 1164-A, Bt 13 Jalan Banting, 43800 Dengkil Norazwa Binti Samad 03-87680637 ar-rahnu.dengkil@
posarrahnu.com.my
Monday - Friday 8:30am - 5:30pm
Telok Panglima Garang

JKR 1348, Jalan Besar,

42500 Telok Panglima Garang

Issayuslinda Binti Ismail 03 - 3122 0725 ar-rahnu.tpgarang@
posarrahnu.com.my
Monday - Friday 8:30am - 5:30pm
Kajang

JKR 78, Jln Hishamuddin,

43000 Kajang, Selangor

Farah Fatahiyyah Binti Che Yusoff 03-87334459
03-87334580
Ar-Rahnu.kajang@
posarrahnu.com.my
Monday - Friday 8:30am - 5:30pm
GPO Shah Alam

Pejabat Pos Besar Shah Alam,

Persiaran Dato Menteri,

40670 Shah Alam

Juhana Mohd Idris 03-55100190 Ar-Rahnu.shahalam@
posarrahnu.com.my
Monday - Friday 8:30am - 5:30pm
Rawang

Pos Malaysia Rawang

Jln Maxwell

48000 Rawang Selangor

Nordina Binti Che Nadzir 03-60913203 ar-rahnu.rawang@
posarrahnu.com.my
Monday - Friday 8:30am - 5:30pm
Kelana Jaya

No 2 Jalan SS6/2 Kelana Jaya,

47301 Petaling Jaya

Sharifah Fairus Binti Syed Abdul Rahman 03-78030594
03-78030690
kelana.jaya@
posarrahnu.com.my
Monday - Friday 8:30am - 5:30pm
Ulu Langat

JKR 387, Jalan Ulu Langat,

43100 Ulu Langat, Selangor

Muhammad Shahdan Bin Abdullah

03-90211052

03-90211122

ulu.langat@
posarrahnu.com.my
Monday - Friday 8:30am - 5:30pm
Kuala Kubu Bharu

JKR165 Jalan Abdul Hamid,

44000 Kuala Kubu Bahru 

Nurnadia Binti Mohd Yusop 03-60641772 kuala.kubu.bharu@
posarrahnu.com.my
Monday - Friday 8:30am - 5:30pm

Kuala Lumpur

Outlet Address Operation Manager Contact Email Operation Time
Jinjang

JKR 1693, Jalan Besar Kepong,

52000 Kuala Lumpur

Noreen Binti Nooh 03-62500114 Ar-Rahnu.Jinjang@ posarrahnu.com.my Monday - Friday 8:30am - 5:30pm
Gombak 1950 & 2793, Batu 5, Jalan Gombak, 53000 Kuala Lumpur Siti SafarahidaBinti Mohd Jamri 03-40211628 Ar-Rahnu.gombak@
posarrahnu.com.my
Monday - Friday 8:30am - 5:30pm

Negeri Sembilan

Outlet Address Operation Manager Contact Email Operation Time
Port Dickson

JKR 586P, Jalan Baru,

71000 Port Dickson

Mohd Hairi Bin Samsudin 06-6462506 Ar-Rahnu.Port_Dickson@
posarrahnu.com.my
Monday - Friday 8:30am - 5:30pm
Tampin

JKR 77, Jalan Kelab,

73000 Tampin

Mohd Firdaus Bin Abd Rahim 06-4415092 ar-rahnu.tampin@
posarrahnu.com.my
Monday - Friday 8:30am - 5:30pm
GPO Seremban

Jln Tuanku Antas

70000 Seremban

Baharom Bin Daud 06-7629373 Ar-Rahnu.seremban@
posarrahnu.com.my
Monday - Friday 8:30am - 5:30pm

Melaka

Outlet Address Operation Manager Contact Email Operation Time
Jasin

JKR 3671, Jalan Besar,

77000 Jasin

Siti Noor Atikah Binti Ambran 06-5291954 ar-rahnu.jasin@
posarrahnu.com.my
Monday - Friday 8:30am - 5:30pm
GPO Melaka

Pejabat Pos Besar,

75670 Bukit Baru Melaka

Jafriwan Bin Ja'afar 06-2818728 Ar-Rahnu.GPO melaka@posarrahnu.com.my Monday - Friday 8:30am - 5:30pm
Masjid Tanah

JKR 2880 Jalan Besar,

78300 Masjid Tanah, Melaka

Mohd Jefry Afanizam Bin Mat Isa 06-3848223 ar-rahnu.m_tanah@
posarrahnu.com.my
Monday - Friday 8:30am - 5:30pm
Ayer Keroh

Jalan Lebuhraya, Ayer Keroh,

75450 Melaka

Shazeah Binti Zainal 06-2530695 Ar-Rahnu.akeroh@
posarrahnu.com.my
Monday - Friday 8:30am - 5:30pm
Alor Gajah

JKR 2121, Jalan Besar,

78000 Alor Gajah

Mohamad Bin Abdullah 06-5562319 Isnin - Jumaat
8:30 pagi - 5:30 petang
Monday - Friday 8:30am - 5:30pm

Johor

Outlet Address Operation Manager Contact Email Operation Time
Skudai PTD 1712, Jalan Skudai Batu 10, 81300 Skudai Noorul Wahidah Binti Mohd Nor 07-5566180 ar-rahnu.skudai@ posarrahnu.com.my Sunday - Thursday 8:30am - 5:30pm
Muar

JKR 2200, Jalan Othman,

84000 Muar

Ahmad Bin Adli 06-9556796 ar-rahnu.muar@
posarrahnu.com.my
Sunday - Thursday 8:30am - 5:30pm
Segamat JKR 1146, Jalan Awang, 85000 Segamat Zulaikha Binti Zaki 07-9325214 ar-rahnu.segamat@ posarrahnu.com.my Sunday - Thursday 8:30am - 5:30pm
Bandar Tenggara

Lot 1214, Jalan Tun Mahmud,

81000 Kulai

Mohd Azizi A Rahman 07-8962245 ar-rahnu.bandar.tenggara@
posarrahnu.com.my
Sunday - Thursday 8:30am - 5:30pm
GPO Johor Bahru

JKR 2521, Jalan Dato' Onn,

80000 Johor Bharu

Azi Ayub Bin Abdul Raub 07 2212896 Ar-Rahnu.jb@
posarrahnu.com.my
Sunday - Thursday 8:30am - 5:30pm
Gelang Patah

JKR 4891, Jalan Besar,

81550 Gelang patah

Mariah Suhaini Binti Mohd Sayuthi 07-510 1227
07-5101264
ar-rahnu.glgpatah@
posarrahnu.com.my
Sunday - Thursday 8:30am - 5:30pm
Simpang Renggam JKR 1363, Jalan Johor, 86200 Simpang Renggam Norsiah Binti Yunus 07-7551362 ar-rahnu.spgrenggam@
posarrahnu.com.my
Sunday - Thursday 8:30am - 5:30pm
Parit Raja

JKR 1148, Jalan Besar,

86400 Parit Raja

Sarah Nadia Binti Mohd Khan 07-4530619 ar-rahnu.paritraja@
posarrahnu.com.my
Sunday - Thursday 8:30am - 5:30pm
Kota Tinggi

JKR 670, Jalan Lombong,

81900 Kota Tinggi

Mohd Saiful Bin A Rahman 07-8823591 ar-rahnu.kotatinggi@
posarrahnu.com.my
Sunday - Thursday 8:30am - 5:30pm

Pahang

Outlet Address Operation Manager Contact Email Operation Time
Jerantut

JKR 69, Jalan Besar,

27000 Jerantut

Mohd Amri bin Amir Rawa  09-2663303 ar-rahnu.Jerantut@
posarrahnu.com.my
Monday - Friday
8:30am - 5:30pm
GPO Kuantan

JKR 1436, Jalan Abd. Aziz,

25670 Kuantan

Norzuidayu Binti Zulkifli 09-5130157
09-5131726
ar-rahnu.kuantan@ posarrahnu.com.my Monday - Friday 8:30am - 5:30pm
Mentakab

JKR 14 Jalan Besar,

28400 Mentakab

Mohd Abdul Malik Bin Awang 09-2770260 ar-rahnu.mentakab@
posarrahnu.com.my
Tel : 09-2770260
Monday - Friday 8:30am - 5:30pm
Temerloh

JKR 104 Jln Hj Ahmad Shah,

28000 Temerloh pahang

Habibah Nazifah Binti Mukhtar 09-2961033 ar-rahnu.temerloh@
posarrahnu.com.my
Monday - Friday 8:30am - 5:30pm
Pusat Bandar Jegka

No. 1, Jln Besar,

26400 Bandar Pusat jengka

Syumaisyi Bin Omar Mokhtar @ Umar

09-4661862                    

09-4661863

jengka@
posarrahnu.com.my
Monday - Friday 8:30am - 5:30pm

Terengganu

Outlet Address Operation Manager Contact Email Operation Time
Kuala Terengganu

JKR 445, Jalan Sultan Zainal Abidin,

20670 Kuala Terengganu

Suhaiman B. Omar 09-6224760 ar-rahnu.kualaterengganu@
posarrahnu.com.my
Sunday - Thursday
8:30am - 5:30pm
Jerteh

JKR 231 Jalan Pasir Akar,

22000 Jerteh

Siti Dahlia Binti Abu Bakar 09-6903451 Ar-Rahnu.Jerteh@
posarrahnu.com.my
Tel : 09-6903451
Sunday - Thursday 8:30am - 5:30pm
Chukai JKR 280 Jalan Masjid, 24000 Cukai Hazmaneyza Binti Mohamad 09-8504115 Ar-Rahnu.Chukai@
posarrahnu.com.my
Tel : 09-8504115
Sunday - Thursday 8:30am - 5:30pm
Dungun

JKR 911, Jalan Merbok,

23000 Dungun

Nor Shaida binti Che Hashim 09-8442067 ar-rahnu.dungun@
posarrahnu.com.my
Sunday - Thursday 8:30am - 5:30pm
Chabang Tiga

JKR 525 Jln Hiliran,

20670 Kuala Terengganu

Saadiah Abdul Aziz 09-6205731 chabang.tiga@
posarrahnu.com.my
Sunday - Thursday 8:30am - 5:30pm
Kuala Berang

JKR 264,Jalan Besar,

21700 Kuala Berang Terengganu

Djazlina Binti Mohd Ghazali  09-6812142  kualaberang@
posarrahnu.com.my
Sunday - Thursday 8:30am - 5:30pm

Kelantan

Outlet Address Operation Manager Contact Email Operation Time
Selising

JKR 488, Jalan Kota Bharu / Pasir Putih,

16810 Selising

Zakaria Bin Ismail 09-7891042 ar-rahnu.selising@ posarrahnu.com.my Sunday - Thursday 8:30am - 5:30pm
Wakaf Che Yeh Jalan Kuala Krai, 15100 Kota Bharu Zaira Nurain Binti Che Lah 09-7471517
09-7471486
Ar-rahnu.WakafCheYeh@
posarrahnu.com.my
Sunday - Thursday 8:30am - 5:30pm
Wakaf Bharu JKR 1134, Jalan Puteri Saadong, 16250 Wakaf Baru Sukriah Binti Kamarudin 09-7190170 wakafbharu@
posarrahnu.com.my
Sunday - Thursday 8:30am - 5:30pm
GPO Kota Bharu

Jalan Sultan Ismail,

15670 Kota Bharu kelantan

Norhaszelina Baizora Bte Hassan 09-7472062 ar-rahnu.kualakrai@
posarrahnu.com.my
Sunday - Thursday 8:30am - 5:30pm
Machang

JKR 22, Jalan Kweng Umat,

18500 Machang

Hasnah Binti Ahmad 09-9751481 ar-rahnu.kbahru@
posarrahnu.com.my
Sunday - Thursday 8:30am - 5:30pm
Tumpat

JKR 681, Jalan Besar,

16200 Tumpat

Jurina Binti Jaafar 09-7252166 ar-rahnu.tumpat@
posarrahnu.com.my
Sunday - Thursday 8:30am - 5:30pm
Pasir Mas

JKR 411 Jln Pejabat Jajahan,

17000 Pasir Mas, Kelantan

Zulkifli Bin Yaacob 09-7901068 pasir.mas@
posarrahnu.com.my
Sunday - Thursday 8:30am - 5:30pm
Kuala Krai

Lot PT 4011, Lebuhraya Kuala Krai/Gua Musang,

18000 Kuala Krai

Ahmad Eddie Hafiez Bin Che Tengah 09-9609966 kuala.krai@
posarrahnu.com.my
Sunday - Thursday 8:30am - 5:30pm

Sabah

Outlet Address Operation Manager Contact Email Operation Time
Sandakan

Jalan Leila,

90000 Sandakan

Nurul Atiqah Binti Abdullah 089-223107 ar-rahnu.sandakan@
posarrahnu.com.my
Monday - Friday
8:00am - 4:30pm
Tawau

Jalan Tun Hamdan,

91000 Tawau

Hajra Binti Rahman 089-753030 ar-rahnu.tawau@
posarrahnu.com.my

Monday - Friday 8:00am - 4:30pm
GPO Kota Kinabalu

Jalan Chong Thein Vun, Off Jalan Tun Razak,

88670 Kota Kinabalu

Siti Kasmidah Binti Julinin 088-318962 Ar-Rahnu.KotaKinabalu@
posarrahnu.com.my
Monday - Friday 8:00am - 4:30pm
Lahad Datu

Jalan Teratai,

91100 Lahad Datu

Yusnizah Binti Yunus 089-884661 Ar-Rahnu.LahadDatu@
posarrahnu.com.my
Monday - Friday 8:00am - 4:30pm
Marhun Calculator

Gold Price Malaysia (Malaysian Ringgit)

Conversion : 1 troy ounce = 31.1034768 grams

 

Gold Price Per Gram in Malaysian Ringgits
Malaysian Ringgits per Gram
Gold Price Per Kilo in Malaysian Ringgits
Malaysian Ringgits per Kilo
FAQ

FAQ

  1. What is the Unique Selling Proposition of Pos ArRahnu as compared to other Islamic Pawnbroking service provider in the market?
    • Pos ArRahnu offers higher financing margin of up to 75% of marhun (appraised value)
    • Low monthly safekeeping fee which is fixed at RM0.85 for every RM100 of the appraised value of gold
    • Flexible financing tenure (6 months + 6 months)
    • Most types of gold jewelleries are accepted
    • Acceptance of two types of gold bar : Pamp Suisse (up to 100gm) and Public Gold (up to 250gm)
    • All pledged items are fully insured
    • Available at 65 selected Pos Malaysia outlets
    • Customers can be rest-assured that their collaterals are kept in a highly secured facility
    • No hidden cost
    • 100% complied with Syariah compliances

  2. What type of gold is accepted as collateral?

    We accept all kinds of gold jewellery. We also accept Pamp Suisse (up to 100gm) and Public Gold gold wafer (up to 250gm).

  3. What type of gold carat is accepted as collateral?

    We accept all types of carat (gold purity) which are 999, 950, 916, 875, 835 and 750.

  4. Do you accept jewelleries with precious stones?

    Yes. However, the estimated weight of the stone will be deducted, at our discretion.

  5. How do you test the gold?

    We will weigh the item and we will also conduct ‘aqua regia’ test to ensure the purity of the gold. Densimeter will also be used to determine gold content.

  6. How much is the safekeeping fee?

    The monthly safekeeping fee is fixed at RM0.85 for every RM100 marhun (appraised value).

  7. How can a customer pay the financing amount?
    • By instalment (within the tenure)
    • Full redemption

  8. Do you accept payment by debit card, credit card or cheque?

    No. Only cash term applies.

  9. How will I receive my payment after a successful transaction?

    Customers will receive cash money once the transaction is successful. Customers also have an option to do deposit the cash to their Maybank or RHB Bank account at selected Post Offices via Shared Banking services.

  10. How long is the financing tenure?

    6 months + 6 months extension. Extension is only allowed upon settlement of outstanding safekeeping fees.

  11. What gold price do you use to determine the appraised value?

    Pos ArRahnu uses the raw gold price quoted on the London Metal Exchange.

  12. How much is the financing limit per customer?
    • Financing margin is up to 75%.
    • Minimum financing limit: RM100
    • Maximum financing per customer per day: RM50,000 per day
    • Maximum total accumulated financing per customer: RM100,000

  13. What should a customer do if they lost the Surat Akuan Gadaian (pawn ticket)?
    • Customer should report immediately (no representatives allowed) to the Pos ArRahnu branch where customer pledged their item
    • Customer must complete a Loss of SAG form and obtain verification from a Commissioner for Oaths
    • Customer must return to the Pos ArRahnu branch along with the aforementioned document to get a copy of the SAG
    • A penalty of RM10 will be imposed for each SAG copy issued

  14. How long does it take to get a copy of the certificate?

    Immediately, provided all of the above documents are complete.

  15. Can redemption be made by a representative (other than the original customer)?

    No. If the customer is not able to come (in the case of death, imprisonment or hospitalisation), the representative shall provide the supporting documents like Certificate of Death, Letter/Report from Doctor or Warder, etc.

  16. Can the pledged items be redeemed partially?

    No. Two or more items pledged in a single SAG must be redeemed at the same time.

  17. Who are eligible to pledge their gold at Pos ArRahnu?
    • Malaysian citizens
    • Permanent Residents
    • Foreigners
    • 18 years and above

  18. What are the documents required?
    • Malaysian citizens: original IC
    • Permanent Residents: valid Permanent Resident card
    • Foreigners: original passport with validity of at least 1 year

  19. If a customer forgets to bring along their IC, do you accept original driving licence as proof of identification?

    No.

  20. Can a customer make additional financing?

    Yes, if the customer has not taken the maximum financing amount of RM100,000.00 per individual.

  21. Can a customer make a new transaction if a report on lost SAG is still being processed?

    Yes, subject to individual accumulated total of financing not exceeding RM100,000.00.

  22. What will happen if a customer does not redeem their item after 6 months?

    The item will be auctioned in the following month.

  23. If an auctioned item has a balance, can the customer claim for the amount?

    The balance from the auction will be returned to the customer upon deduction of safekeeping fee, outstanding finance and an administrative fee of 3%.

  24. Who can be contacted for further information?

    For further inquiries regarding Pos ArRahnu services, please contact:

    • Website www.pos.com.my; or
    • Call customer service at 1-300-300-300; or
    • Call any Pos ArRahnu branch. List of available branches here.

  25. Is there any other services provided by Pos ArRahnu?

     

    • ArRahnu Simpan (safe deposit box services)
    • ArRahnu Cuci (gold cleaning services)
    • Free gold appraisal
    • Free zakat appraisal
    • Selling of gold bar and dinar
    • Selling of Pos Malaysia limited edition 1gm gold bar series
    • Buyback of used gold

     

  26. What are the security assurances offered for customers who make their transactions there?
    • All transactions are conducted in front of the customer
    • The space/room within the office premise is equipped with adequate security equipment i.e. CCTV, alarm and the strong room is fitted with the latest security features
    • Pos ArRahnu adheres to strict operational standards
    • All items pledged at Pos ArRahnu are fully insured
    • Pos ArRahnu conducts monthly compliance audits on its outlets to ensure that all protocols are observed by all employees at all times